Refund policy

We offer a 14-day return policy for standard, ready-to-ship stock items, giving you 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at hello@dilamathilda.com Returns must be sent to:

Pärnu mnt 142, 13 Korpus (F-G), 7. korrus, Ruum: 13704, 11317, Tallinn, Estonia

If your return is accepted, we will provide instructions on how and where to ship your package. Return shipping costs are the responsibility of the customer. We strongly recommend using a tracked and insured shipping service, as we cannot issue refunds for items lost or damaged in transit back to the studio. Items sent back to us without prior authorization will not be accepted.

Bespoke, Custom & Made-to-Order Pieces (Non-Returnable)

Production for made-to-order or custom items begins immediately upon order confirmation. Because these pieces are individually created to your exact specifications, they are strictly non-returnable, non-refundable, and exempt from standard cooling-off provisions once the order is confirmed.

European Union 14-Day Right of Withdrawal

For eligible, ready-to-ship stock items delivered within the European Union, customers have the legal right to cancel or return their order within 14 days of receipt without justification. Under EU law, this cooling-off period does not apply to any custom-made, bespoke, or made-to-order pieces.

Damages and Issues

Please inspect your order upon reception and contact us immediately at hello@dilamathilda.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.